Frequently Asked Questions
Coronavirus Update? Are you still open?
Yes we certainly are. We continue to be open for business and hope to provide as near a full service as normal. However temporarily, our offices are closed to the public.
So to minimise the need for direct face-to-face contact, we are happy to run your case by phone, video call or email. Home visits are available when necessary.
Does it matter which solicitor I choose?
Yes – it’s really important to instruct the right solicitor. There are two critical issues to consider when deciding which solicitor is right for you:
- Are they specialist enough to provide you with the advice you need? Law is getting more complex and it is becoming increasingly important to make sure your solicitor is a genuine expert in your field.
- Do you feel comfortable talking to them? We understand that appointing a solicitor often happens at stressful times – for example divorce, moving house or dealing with the loss of a loved one. So make sure that the solicitor you choose is someone who you feel able to talk to and who listens to you.
Can I switch solicitor?
Yes, you can – don’t forget that it’s your right to decide who represents you. So if you’re unhappy with the advice you are receiving, or the way your case is being run, you are perfectly within your rights to seek a second opinion and appoint a different solicitor.
Contact us for an informal no obligation chat about how we can help you.
What are your office opening hours?
Our Salisbury and Andover offices are open Monday to Friday from 9am to 5:15pm.
Our Amesbury office is open Monday to Friday from 9am to 5pm.
Do you offer out of hours advice?
Although our offices are normally only open Monday to Friday from 9am to 5:15pm (9am to 5pm in Fordingbridge and Amesbury), we are able to offer the following out of hours services:
2 FREE out of hours legal surgeries – these drop-in surgeries take place each week – a general law surgery at our Salisbury sugery every Tuesday between 5:15pm and 7pm and a specialist family law and divorce surgery at our Amesbury office every Wednesday between 2pm and 5pm.
Click here to find out more about our free legal advice surgeries
Criminal law advice – we are members of the local 24 Hour Duty Solicitor Scheme and are available to give emergency advice outside of normal office hours at Salisbury and other local police stations 24 hours a day.
Do Bonallack and Bishop offer free legal advice?
Yes, we do offer free no strings attached advice as follows:
- Free initial phone advice – for all areas of law
- Specialist family law divorce phone advice outside office hours – see above
- Free drop-in legal surgeries – we run 2 drop-in legal surgeries each week – see above
- Personal injury and medical negligence claims – Free first appointment
- Divorce and family law – Free 30 minute appointment
I don’t live close to your 4 offices in Salisbury, Fordingbridge, Amesbury or Andover. Can you still act as my solicitor?
Absolutely. Although we like to meet our clients where possible so we can get to know them, we regularly represent clients throughout England and Wales, and if they are living or working overseas.
In fact because in addition to providing High Street legal services to local clients, we offer specialist niche legal services to clients nationwide and overseas – those specialisms are the reason why around 40% of our clients are not local.
For our non-local clients, we keep in touch using phone, email and Skype video or FaceTime – and especially in some of the more specialist areas of law we offer, we actually represent hundreds of non-local clients every year – so we are more than happy to act on your behalf wherever you are based.
Do Bonallack and Bishop carry out home visits?
Yes. We understand that some clients find it difficult to visit our offices, and in these cases our team are happy to make home or hospital visits. We find this especially useful when dealing with personal injury and medical negligence cases, and for elderly or ill clients.
Our commercial team are also happy to consider business visits by prior arrangement. Contact us to discuss your options.
What are your areas of expertise?
We offer a full range of legal services to private and business clients. For a fuller list – have a look at services listed under the “For You” or “For Your Business” tabs at the top of this website.
In addition to the more common legal services such as wills and conveyancing, we also offer a number of more specialist services including medical negligence claims, inquests, lease extension, military divorce as well as advice to property investors, parish councils and on law firm mergers.
Rest assured, however, if the area of law you’re looking for help with is beyond us (e.g. maritime law or buying property abroad) – we will tell you and if possible help you to identify a real specialist.
Do you offer ‘No Win No Fee’?
Conditional Fee Agreements, or ‘No Win No Fee’ Agreements as they are known, are available for certain types of claim or dispute. This means that if you lose your case, you won’t have to pay our legal fees.
We find that they work very well for many clients who would otherwise struggle to pay legal costs for what is otherwise a strong claim.
As a result we don’t just limit no-win no fee to personal injury and medical negligence claims. For appropriate cases we also use no-win no fee for a wide range of litigation including professional negligence, contested probate and business partnership and other commercial law disputes.
If you’re interested in making a claim using no-win no fee – simply contact a member of our team to discuss your options.
Click here to find out more about how No Win No Fee could work for you.
What should I bring to my first meeting?
Please bring three pieces of identification with you;
- One item of photographic ID, such as your passport or driving licence and
- Two items that show your residential address, such as a utilities or council tax bill or bank statement.
We have to have this to comply with very strict money laundering regulations so we know who we are dealing with. If you’re concerned about what forms of ID are acceptable, contact us for assistance.
If you have been served with court papers or your have received a letter from another solicitors please bring these documents with you. It is also worth bringing a pen and notepad should you wish to make some notes.
You might also want to make a note of any questions you want to ask your solicitor.