Salisbury Solicitors
Fordingbridge Solicitors
Amesbury Solicitors
Andover Solicitors
Freephone Number

Frequently Asked QuestionsSolicitors FAQ. frequently asked questions

Does it matter which solicitor I choose?

Yes – it’s really important to instruct the right solicitor. There are two critical issues to consider when deciding which solicitor is right for you:

  1. Are they specialist enough to provide you with the advice you need? Law is getting more complex and it is becoming increasingly important to make sure your solicitor is a genuine expert in your field.
  2. Do you feel comfortable talking to them? We understand that appointing a solicitor often happens at stressful times – for example divorce, moving house or dealing with the loss of a loved one. So make sure that the solicitor you choose is someone who you feel able to talk to and who listens to you.

Can I switch solicitor?

Yes, you can – don’t forget that it’s your right to decide who represents you. So if you’re unhappy with the advice you are receiving, or the way your case is being run, you are perfectly within your rights to seek a second opinion and appoint a different solicitor.

Contact us for an informal no obligation chat about how we can help you.

What are your office opening hours?

Our Salisbury and Andover offices are open Monday to Friday from 9am to 5:15pm.

Our Amesbury office is open Monday to Friday from 9am to 5pm.

Our Fordingbridge office is open 9am – 1pm and 2.15pm – 5pm

How do I instruct Bonallack & Bishop?

The first step is to get in touch with our team by phone on FREEPHONE 0800 1404544 or (or 1 of our 4 branch office numbers below) or by email enquiries@bishopslaw.com.

You can also use the contact forms which you will find at both the bottom of this page and in the top right-hand corner.

When we know a little more about you and your particular situation, we will explain how the process works and what you will need to do next.

Salisbury –        Tel: 01722 422300
Fordingbridge – Tel: 01425 652110
Andover –          Tel: 01264 364433
Amesbury –       Tel: 01980 622992

Do Bonallack and Bishop offer free legal advice?

Yes, we do offer free no strings attached advice as follows:

  • Free initial phone advice – for all areas of law
  • Personal injury and medical negligence claims – Free first appointment
  • Divorce and family law – Free 30-minute appointment – face-to-face or using Zoom video.

I don’t live close to your 4 offices in Salisbury, Fordingbridge, Amesbury or Andover. Can you still act as my solicitor?

Absolutely. Although we like to meet our clients where possible so we can get to know them, we regularly represent clients throughout England and Wales, and if they are living or working overseas.

In fact because in addition to providing High Street legal services to local clients, we offer specialist niche legal services to clients nationwide and overseas – those specialisms are the reason why around 40% of our clients are not local.

For our non-local clients, we keep in touch using phone, email and Zoom video or FaceTime – and especially in some of the more specialist areas of law we offer, we actually represent hundreds of non-local clients every year – so we are more than happy to act on your behalf wherever you are based.

Do Bonallack and Bishop carry out home visits?

During the restrictions caused by coronavirus, our ability to carry out home visits is highly limited.

Yes. We understand that some clients find it difficult to visit our offices, and in these cases our team are happy to make home or hospital visits. We find this especially useful when dealing with personal injury and medical negligence cases, and for elderly or ill clients.

Our commercial team are also happy to consider business visits by prior arrangement. Contact us to discuss your options.

What are your areas of expertise?

We offer a full range of legal services to private and business clients. For a fuller list – have a look at services listed under the “For You” or “For Your Business” tabs at the top of this website.

In addition to the more common legal services such as wills and conveyancing, we also offer a number of more specialist services including medical negligence claims, inquests, lease extension, military divorce as well as advice to property investors and parish councils

Rest assured, however, if the area of law you’re looking for help with is beyond us (e.g. maritime law or buying property abroad) – we will tell you and if possible help you to identify a real specialist.

Do you offer ‘No Win No Fee’?

Conditional Fee Agreements, or ‘No Win No Fee’ Agreements as they are known, are available for certain types of claim or dispute. This means that if you lose your case, you won’t have to pay our legal fees.

We find that they work very well for many clients who would otherwise struggle to pay legal costs for what is otherwise a strong personal injury or medical negligence claim.

If you’re interested in making a claim using no-win no fee – simply contact a member of our team to discuss your options.

Click here to find out more about how No Win No Fee could work for you.

What should I bring to my first meeting?

Unless we have acted for you recently or you have completed our online electronic client ID process, please bring three pieces of identification with you;

  • One item of photographic ID, such as your passport or driving licence and
  • Two items that show your residential address, such as a utilities or council tax bill or bank statement.

We have to have this to comply with very strict money laundering regulations so we know who we are dealing with. If you’re concerned about what forms of ID are acceptable, contact us for assistance.

If you have been served with court papers or your have received a letter from another solicitors please bring these documents with you. It is also worth bringing a pen and notepad should you wish to make some notes.

You might also want to make a note of any questions you want to ask your solicitor.

Do you offer legal aid?

No. These days, only a very limited number of law firms offer legal aid.

To find out if you are eligible for legal aid and free legal advice, contact Civil Legal Advice on 0345 345 4345 or visit www.gov.uk/civil-legal-advice.

For Legal Advice You Can Rely On - Contact Us Today

Don't forget we offer FREE initial phone advice on all areas of law.

    Contact us

    Contact Method:CallEmail

    Can We

    Help You?

    We are here to help with any of your questions.

    Just click yes below (no cost or obligation).

    Yes No


    Please enter your question

    We will only use the information you provide to handle your enquiry, and we will never share it with any third parties. For more details see our Privacy Policy